Need help with ShopMCP? We're happy to assist.
No — new tools don't apply automatically. Claude caches your tool list the first time you connect, so when we ship new tools you need to refresh that connection once:
You can always see what's new on the MCP Settings page — the sidebar there lists every tool we've shipped.
Just ask Claude in a new chat: "What tools do you have access to for my Shopify store?" — it will list everything currently available. If it's missing, refresh your connection first (see above), then ask again. Still missing? Send it to us using the form below and we'll consider adding it.
Ask Claude to run shopify_preflight in a new chat. It checks your Shopify connection, subscription status, and upload server in one go, and tells you exactly what to fix if something's wrong.
shopify_preflight
Theme and content changes go live immediately, so we recommend duplicating your live theme once before a big editing session (Shopify Admin → Themes → ••• → Duplicate). Bulk price and inventory tools always show a preview first and only apply changes when you explicitly confirm.
Use the form above or email us directly. We typically respond within 2–4 hours on business days.
Priority Support: 2–4 hours
General enquiries: 24–48 hours
Check the documentation or What You Can Do page — your answer may already be there.